The Yolo Group (formerly the Coingaming Group) brings next-level innovation to the worlds of gaming, fintech, blockchain and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the centre of the universe via a wide range of fun, fast and fair products and services. Powered by a team of more than 600 Yoloers, the Group’s disruptive DNA is matched only by a desire to take everything it works on ‘to the moon’. If you’re curious, creative and have a flair for innovation then get in touch, we’re looking for a Spanish-speaking Customer Experience Agent!
You'll be an essential member of the Customer Experience Team, providing an unbeatable experience for our clients. You will provide a service that exceeds our customer expectations, taking ownership and ensuring queries and issues are resolved on the first contact. The business is expanding rapidly, so you'll be used to working in a fast-paced environment which is constantly evolving and innovating, putting our customers at the heart of everything we do.
✍️ Your daily tasks will be
- Answering customer queries via chat and email in fluent Spanish and English;
- Investigating, escalating and resolving customer cases;
- Collaborating with other teams and external partners;
- Being an active voice for best customer experience inside the company.
✔️ You will be great for this role if you are
- Fluent in written and verbal Spanish and English;
- Excellent communicator with an eye for detail;
- Able to multitask, work in a team and adapt quickly;
- Tech savvy – highly skilled with computer and new technologies.
👍 And some beneficial skills
- Previous experience managing demanding customers;
- Basic knowledge of cryptocurrencies, sports betting and casino games;
- Knowledge of Latin American customer behaviour.
🚀 What will you find at Coingaming?
- An amazing and supportive team;
- Generous learning & development package - we will teach you everything you need to know;
- Monthly sports compensation ⚽️
- In-house gym, sauna and cafeteria;
- 3 health days per year;
- Our relaxing sleeping pods that deserve a separate mention;
- Pet-friendly environment;
- Plenty of events, celebrations and field trips. We’re known for finding occasions to celebrate and get together (safely of course). It may sound like a cliché, but we work hard and we play hard - Barney Stinson would say that our parties are legendary. And we mean legendary... 🎉
- Have you noticed how people in Hollywood movies go to the rooftop to stare in the distance and gather their thoughts...well, we have that inspirational rooftop terrace too;
- We love sports and are passionate cricket ambassadors - we even have our own cricket team that welcomes new members;
- Comfortable offices with plenty of fruit, drinks and good vibes.
🟠 Additional information
This role involves working every two weekends or more. The working pattern is based on a monthly schedule and the working time is 15:00-23:30.
If you feel excited, but would like to hear more, don't hesitate to apply, and we will sort everything out as we go!