VIP Account Manager (Japanese)

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The Yolo Group (formerly the Coingaming Group) brings next-level innovation to the worlds of gaming, fintech, blockchain and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the centre of the universe via a wide range of fun, fast and fair products and services. Powered by a team of more than 600 Yoloers, the Group’s disruptive DNA is matched only by a desire to take everything it works on ‘to the moon’. If you’re curious, creative and have a flair for innovation then get in touch, our Team of the Year is looking for a new Japanese-speaking VIP Account Manager

We are team of 14 people  who provides first-class service and support to our most valuable players. This is delivered by applying personalised attention from dedicated account managers who will always go the extra mile to meet VIP player gaming needs. 

 

🤓Job responsibilities:

  • Building long-term customer relationships to increase the engagement, gain their loyalty and trust of Japanese VIP players;
  • Taking ownership of the assigned portfolio and managed players proactively;
  • Acting upon opportunities that drive retention, growth, and reactivation, monitoring new potential VIPs, increase product and brand knowledge;
  • Carrying out daily reviews of biggest winnings and losses, take advantage of most recent player betting behaviours;
  • Identifying and providing data-driven solutions and applying the best industry practices in solving the queries and taking full ownership of escalated customer issues;
  • Analysing performance of your portfolio, key KPI’s;
  • Applying the best practice in relation to hosting and attending events.

 

  ✔️What we expect of you:

  •  Very good Japanese language skills both written and verbal; 
  • Good communication skills;
  • Proactive can-do attitude, can handle stressful situations and conversations with the player;
  • Project management skills;
  • Understanding of the top priorities (you prioritise what is most important things to be focused at);
  • Analytical skills;
  • Excellent level of writing and listening English skills.


🚀 Everything else, that goes without saying: 

  • Generous learning & development package;
  • Monthly sports compensation ⚽️
  • In-house gym, sauna and cafeteria;
  • Our relaxing sleeping pods that deserve a separate mention;
  • Pet-friendly environment; 
  • Plenty of events, celebrations and field trips. We’re known for finding occasions to celebrate and get together (safely of course). It may sound like a cliché, but we work hard and we play hard - Barney Stinson would say that our parties are legendary. And we mean legendary... 🎉
  • Have you noticed how people in Hollywood movies go to the rooftop to stare in the distance and gather their thoughts...well, we have that inspirational rooftop terrace too;
  • We love sports and are passionate cricket ambassadors - we even have our own cricket team that welcomes new members;
  • Comfortable offices with plenty of fruit, drinks and good vibes. 

If you feel excited, but would like to hear more, don't hesitate to apply, and we will sort everything out as we go! 

Or, know someone who would be a perfect fit? Let them know!

Tallinn

Suur-Patarei 13
10415 Tallinn Directions View page

Benefits and perks

We want people to thrive at Yolo: we believe you do your best work when you feel your best. Here are a just a few benefits we’re proud to provide our team with.

  • Fit and Healthy People

    Although we are very fast-paced, we know that building a great business is a marathon not a sprint. Our active people love our wellness benefit. From the gym, to swimming pools, sports teams and fitness classes; your health, your choice

  • Birthday Day Off

    We are pleased to give you a day off on your birthday to celebrate it with the closest ones.

  • Growing to new heights

    Personal growth is an essential part of our DNA. We are very proud of our many in-house learning & development programmes where we don’t only learn new skills but put them in the practice through ambitious and real startup-like business projects.

  • Work Hard, Play Harder

    We do celebrate all our achievements by having an amazing parties, summer days, Christmas gala and many more.

Workplace & Culture

Together we reach for the moon!

If we were to describe ourselves in a couple of words, we would say we are fast moving and an ambitious team of go-getters! 

We encourage our employees to push their limits, reach their goals and innovate things further by bringing on board exciting and challenging projects.  Working at the Yolo Group guarantees you a sense of achievement and is awarded with plenty of entertainment and time-off possibilities; Happy hours with fun-loving colleagues to sports compensation and time off for your birthday. We believe that a happy member of our company brings more value for everyone.

We value our employees as we do our customers by putting them at the centre of our universe.

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