Customer Experience Agent (French)

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The Yolo Group (formerly the Coingaming Group) brings next-level innovation to the worlds of gaming, fintech, blockchain and more.Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the centre of the universe via a wide range of fun, fast and fair products and services.Powered by a team of more than 600 Yoloers, the Group’s disruptive DNA is matched only by a desire to take everything it works on ‘to the moon’. If you’re curious, creative and have a flair for innovation then get in touch, we’re looking for a French-speaking Customer Experience Agent!

You'll be an essential member of the Customer Experience Team, providing an unbeatable experience for our clients. You will provide a service that exceeds our customer expectations, taking ownership and ensuring queries and issues are resolved on the first contact. The business is expanding rapidly, so you'll be used to working in a fast-paced environment which is constantly evolving and innovating, putting our customers at the heart of everything we do.

 

✍️ Your daily tasks will be

  • Answering customer queries via chat and email in fluent French and English;
  • Investigating, escalating and resolving customer cases;
  • Collaborating with other teams and external partners;
  • Being an active voice for best customer experience inside the company. 

 

✔️ You will be great for this role if you are

  • Fluent in written and verbal French and English;
  • Excellent communicator with an eye for detail;
  • Able to multitask, work in a team and adapt quickly;
  • Tech savvy – highly skilled with computer and new technologies.


👍 And some beneficial skills

  • Previous experience managing demanding customers;
  • Basic knowledge of cryptocurrencies, sports betting and casino games;
  • Knowledge of French-speaking customer behaviour;

 

🚀 What will you find at Yolo Group?

  • An amazing and supportive team;
  • Generous learning & development package - we will teach you everything you need to know;
  • Monthly sports compensation ⚽️
  • An in-house gym, sauna and cafeteria;
  • 3 health days per year;
  • Our relaxing sleeping pods that deserve a separate mention;
  • Pet-friendly environment; 
  • Plenty of events, celebrations and field trips. We’re known for finding occasions to celebrate and get together (safely of course). It may sound like a cliché, but we work hard and we play hard - Barney Stinson would say that our parties are legendary. And we mean legendary... 🎉
  • Have you noticed how people in Hollywood movies go to the rooftop to stare in the distance and gather their thoughts...well, we have that inspirational rooftop terrace too;
  • We love sports and are passionate cricket ambassadors - we even have our own cricket team that welcomes new members;
  • Comfortable offices with plenty of fruit, drinks and good vibes.

 

🟠 Additional information

This role involves working every two weekends or more. The working pattern is based on a monthly schedule and the working times are either 09:00-17:30 during morning or 17:00-01:30 during evening shifts.

 

If this role seems like the right career opportunity for you, please submit your cover letter and CV in English!

Or, know someone who would be a perfect fit? Let them know!

Tallinn

Suur-Patarei 13
10415 Tallinn Directions View page

Benefits and perks

We want people to thrive at Yolo: we believe you do your best work when you feel your best. Here are a just a few benefits we’re proud to provide our team with.

  • Fit and Healthy People

    Although we are very fast-paced, we know that building a great business is a marathon not a sprint. Our active people love our wellness benefit. From the gym, to swimming pools, sports teams and fitness classes; your health, your choice

  • Birthday Day Off

    We are pleased to give you a day off on your birthday to celebrate it with the closest ones.

  • Growing to new heights

    Personal growth is an essential part of our DNA. We are very proud of our many in-house learning & development programmes where we don’t only learn new skills but put them in the practice through ambitious and real startup-like business projects.

  • Work Hard, Play Harder

    We do celebrate all our achievements by having an amazing parties, summer days, Christmas gala and many more.

Workplace & Culture

Together we reach for the moon!

If we were to describe ourselves in a couple of words, we would say we are fast moving and an ambitious team of go-getters! 

We encourage our employees to push their limits, reach their goals and innovate things further by bringing on board exciting and challenging projects.  Working at the Yolo Group guarantees you a sense of achievement and is awarded with plenty of entertainment and time-off possibilities; Happy hours with fun-loving colleagues to sports compensation and time off for your birthday. We believe that a happy member of our company brings more value for everyone.

We value our employees as we do our customers by putting them at the centre of our universe.

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